FAQs
Order Tracking
- How can I check the logistics information of my order?
After your order has been shipped, you will receive an Order Tracking Number via email or text message.
You can use this number to track the status of your shipment.
If you have not received within 5 business days, please feel free to contact us at vfaraway@outlook.com, and we will respond as soon as possible.
- What if I can't find the logistics information?
If you are unable to check the specific logistics information within 2 business days after receiving your tracking number, it may be due to a system delay.
If you are still unable to check the specific logistics information after 3 business days, please contact us at vfaraway@outlook.com.
- My item has been in transit for a long time. What should I do?
If your item has been in transit for an extended period, you can try contacting the logistics provider directly to check the status of the item.
Alternatively, feel free to reach out to our customer service team for feedback and assistance.
- Will my order be shipped in multiple packages?
Yes. If the products you ordered are stored in different warehouses, they will be shipped separately in multiple packages.
- What should I do if the package is lost or damaged during transportation?
If your package is lost, please confirm with the logistics provider and then contact us directly.
Once confirmed, we will file a claim with the logistics provider and arrange a replacement or refund for you.
If your package is damaged during transportation, please contact us directly and provide photos of the damage, along with a copy of the logistics bill.
We will then file a claim with the logistics provider and arrange a replacement or refund for you.
- What should I do if I filled in my address incorrectly?
Please contact our customer service at the email address vfaraway@outlook.com as soon as possible. If the package has not been sent out yet, our customer service team will manually modify the address for you. If the address cannot be modified and the package needs to be returned according to the logistics provider's policies, our customer service team will resend the product for you.
